Effective Date: 29 April 2026

At Homevira, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a simple return and refund process under the conditions below.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in original packaging
  • Return request must be made within 14 days of delivery

Certain items may not be eligible for return, including:

  • Items on final sale or clearance
  • Used or damaged items caused by the customer

2. How to Request a Return

To initiate a return, please contact us at:

Email: support@homevira.com

Include:

  • Order number
  • Product details
  • Reason for return

Once your request is approved, we will provide return instructions.

3. Refund Process

After we receive and inspect the returned item:

  • Approved refunds will be processed to your original payment method
  • Refunds may take 5–10 business days depending on your payment provider

Shipping charges (if any) are non-refundable.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.

5. Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service

6. Contact Information

If you have any questions about returns or refunds, please contact us:

Homevira
Operated by: THE GARMENT EXPERT LLC
Address: 108 West 13th St, Wilmington, DE 19801, USA
Email: support@homevira.com